Shipping/Return Policy

Shipping Policy

Price is for FOB (shipping point); buyer is responsible for all shipping costs and arranging shipping for larger or heavier items. International buyers are responsible for all customs regulations and duties. It is important to note that California buyers will have to pay California sales tax. USPS is our standard shipping carrier worldwide and domestic. USPS only handles packages up to 150 pounds. Items over that weight will require the services of a freight company. If you are interested in a particular item(s), we will gladly quote the shipping and handling costs for you by providing us with your shipping address and any other special preferences. After buyer agrees to purchase the item(s), we will provide the buyer an invoice with payment information along with total costs within 2 business days. All orders will be scheduled to ship 3 business days after payment has been confirmed. All items are professionally packaged to arrive undamaged. We do not provide shipping insurance, but if you wish to pay for insurance, we will do so as requested.

Return Policy

All items are sold "as-is" or "as shown." These items do not carry any warranty. Any return shipping or freight charges are the responsibility of the buyer. All returns must be authorized by Herb Epple Enterprises. Returns are at the sole discretion of Herb Epple Enterprises. Buyers are encouraged to personally inspect or have a representative inspect all merchandise before purchasing.

Exception to defective products, Herb Epple Enterprises shall pay for the return shipping fee and refund the full 100% back to the buyer. However, the buyer must inform Herb Epple Enterprises within the first 10 business days upon receipt of product to be eligible.

To help buyers have a peace of mind in the event of insufficient pictures for the item of interest, please email us and we will gladly sent additional pictures of that specific item.